The Custom Jeweler Invoice Terms & Conditions

By paying your invoice you agree that you have read and understood the terms and conditions below.

Delivery & Lead Times

1. Shipping / transit time: Allow 2 business days depending on location and carrier.
2. The Custom Jeweler shall not be liable for delays caused by customs, import duties, force majeure, carrier issues, or other events beyond The Custom Jeweler's control.

Quality Assurance, Inspection & Acceptance

1. Buyer shall have 2 daysafter receipt to inspect and report any defects or non-conformities in writing.
2. If it arrives damaged or defective (not due to your use), notify us promptly. We’ll arrange a free return. We’ll repair, replace, or refund the item — including shipping costs — provided it has not been worn or damaged by you. If replacement is preferred, we’ll send it at no extra cost where possible.
3. After that period, the goods shall be deemed accepted.
4. Minor deviations (within tolerances) do not constitute grounds for return or rework unless specifically agreed by The Custom Jeweler.

Warranty & Limitations

1. All jewelry purchased from The Custom Jeweler is covered by our one-year limited warranty against manufacturing defects. This warranty is valid for the first year from the date of purchase, provided the jewelry has been subjected only to normal wear and usage and all components are returned to The Custom Jeweler for review and inspection.
2. Warranty repairs are subject to inspection and approval solely by The Custom Jeweler. This warranty specifically excludes repairs needed due to excessive wear and tear, physical or accidental damage, loss, or theft.
3. Our one-year limited warranty does not entitle customers to any refunds or reimbursements.
4. Please be aware that repairs, modifications, or warranty services performed by any jeweler other than The Custom Jeweler after purchase will void this warranty, as we cannot assure the quality of workmanship provided by others.
5. If your jewelry becomes damaged or requires refurbishment due to unusual or excessive wear and you wish to repair it, please call or email for an estimate of the cost. Our skilled jewelers can perform many types of repairs.
6. Warranty coverage applies solely to the original purchaser and is non-transferable.
7. The Custom Jeweler shall not be responsible or liable for incidental or consequential damages arising from any breach of warranty—written or implied—including warranties of merchantability or fitness for any specific purpose. This warranty provides specific legal rights; additional rights may vary by state. Some jurisdictions restrict the exclusion or limitation of incidental or consequential damages; thus, the above exclusions or limitations may not apply to all customers.
8. The Custom Jeweler will not be responsible for the replacement of any lost component including any diamonds or gemstones.

Intellectual Property & Ownership

1. Designs, CAD files, molds, etc. developed remain the property of The Custom Jeweler.
2. Buyer is granted rights to the finished goods only.
3. Use of trademarks, logos, or copyrighted design elements by Buyer must be authorized.

Governing Law, Dispute Resolution & Jurisdiction

1. This agreement (and any final invoice / contract) shall be governed by the laws of New York state.
2. Venue for disputes shall be New York.
3. Parties shall attempt in good faith to resolve disputes by mediation / arbitration before litigation.

Liability & Indemnification

1. The Custom Jeweler’s liability is limited to the amount actually paid by Buyer under the final invoice.
2. The Custom Jeweler is not liable for consequential, incidental, or punitive damages.
3. Buyer shall indemnify and hold The Custom Jeweler harmless from claims arising from Buyer’s use, misuse, or resale of the goods.

Force Majeure

1. The Custom Jeweler shall not be liable for failure or delay in performing obligations due to causes beyond its control (e.g. natural disasters, strikes, supply chain disruptions, government actions).
2. In such an event, The Custom Jeweler may extend delivery or cancel the order with notice, without penalty.

Miscellaneous

1. This Project Quote plus any signed acknowledgement or purchase order accepted by The Custom Jeweler form the complete and exclusive understanding of the parties.
2. No verbal modifications are binding unless confirmed in writing.
3. If any provision is held invalid, the remainder continues in full force and effect.
4. Project Quotes are price quotes and not tax invoices.